PocketGeek® Tech Repair - Privacy Notice

Who We are

Assurant Co. (PG UK) Limited (referred as “We, “Our” or “Us”), is the controller when you visit the PocketGeek® Tech Repair website: www.pocketgeektechrepair.co.uk (the Website) and book a repair appointment (all together the “Service”)

We provide this Website to facilitate the booking of repair appointments to PocketGeek ®Tech Repair Stores (the “Franchisees”).

This Privacy Notice applies only with respect to personal information collected when you use of the Website and does not reflect Our practices with respect to information gathered through other services, websites or other applications. For information about other services, please refer to the respective privacy notices applicable to such services.

Personal data We Collect from you

We will collect the following personal data from you:

• Your full name
• Your Contact Details: Telephone number(s), Email address, Postal address
• Details about your device (device make, model)
• Damage details (e.g., cracked screen)
• Repair option selected (e.g., walk in)
• Day and month of birth (if you join the PocketClub)
• Internet Protocol address
• Statistical data: information about your interests, preferences. We collect aggregated data about your usage of the website
• Records of any correspondence related to specific matters or complaints, and
• Feedback provided by you about the Service

Our purposes and lawful basis for processing your personal data

When processing is based on your consent, you have the right to withdraw your consent at any time by using the mechanism described to you at the time that your consent was obtained, or by using the contact details set out below.

Who We share your information with

We may share your personal data to the following:

• Assurant group of entities. We may disclose your personal data with Our parent company, Assurant, Inc. and affiliates.


• Franchisees. We disclose your personal data to Our PocketGeek® Tech Repair Stores Franchisees for the purpose described on this privacy notice (i.e., booking a repair appointment). Franchisees have a limited right to use certain Personal Data for their own purposes. They therefore qualify as independent data controllers for the following processing: manage and coordinate your appointment booked at their store, arrange the repair on your device as well as any invoicing and related operations for the provision of the service. Franchisees may also use your personal data for compliance with their own legal obligations, including maintaining books & records and other compliance obligations.


• Third party providers. We share your personal data to third party providers to perform commercial services on Our behalf. These third parties are permitted to use your personal data only if it is necessary to provide Us with these business services, such as customer supports, customer communications, application, third party applications to send marketing communications, and database hosting.


• Public authorities. If required by law or for the legal protection of Our legitimate interests in compliance with applicable law We may disclose your personal data to public authorities.


• Acquisition: If We sell or buy any business or assets, We may disclose your information to the buyer or seller of the assets. If We or substantially all of Our assets are acquired by a third party, your information will be one of the assets transferred. We will not pass your information on to anyone else unless allowed or required by law.

International transfers

Your personal information will be transferred outside the United Kingdom (the “UK”), including to the United States and India for administration and support, where data protection and privacy regulations may not offer the same level of protection as the UK. When this occurs, it is adequately protected by standard contractual clauses, a Binding Corporate Rules or other approved transfer mechanism. To obtain a copy of the relevant transfer mechanism or additional information on such transfers, please address these requests to Us.

Your rights and choices

You have the following with regards to your personal information:

• Right to request access to your personal information (Access, art.15 GDPR).
• Right to request correction of any inaccurate or incomplete information (Rectification, art. 16 GDPR).
• Right to request deletion of your personal information (Erasure, art. 17 GDPR).
• Right to request restriction of processing of your personal information (art 18 GDPR).
• Right to receive your information in a transferable format (Data Portability, art. 20 GDPR).
• Right to withdraw your consent when We base the processing on your consent (Consent, art 7.3 GDPR).

You also have the right to object the use of your personal information when We base the processing on a legitimate interest or public interests. Where personal information is processed for direct marketing purposes, the data subject shall have the right to object at any time to the processing of personal data concerning him or her for the purposes of such marketing; this also applies to profiling, insofar as it is related to such direct advertising.

Click here to submit your privacy rights request: www.assurant.com/dataprotection/eu. You can also contact Us by any other means or by using the contact details set out below.

You always have the right to lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk/).

How long We keep your information

Your personal data will be in principle retained no longer than necessary for the purpose we collected it. Where your personal data is collected for marketing purposes, We will retain your personal data for as long as you have consented.

We may retain your personal data longer if this is required to comply with a law or regulation to which We are subject or necessary for Us to protect or exercise Our rights, for as far as allowed under the applicable data protection law.

Information Security

We have implemented safeguards designed to protect your Personal Data in accordance with industry standards. We have measures in place to restrict access to Personal Data to those individuals whom We know have a valid business purpose to have access to such information. We maintain physical, electronic and procedural safeguards. However, no method of transmission over the internet or method of electronic storage is totally secure. Therefore, We cannot guarantee its absolute security.

Automated decision making and profiling

In general, We make no use of automated decision-making or profiling. Where necessary, We will inform you separately about such measures in individual cases.

Minimum age

We do not knowingly collect information from children under the age of 18. You must be at least 18 years old to use Our services.

Changes to Our Privacy Notice

We may update this Privacy Notice from time to time. If We make material changes to Our notice, We will notify you by email or by means of a notice through the Service We recommend that you check this Privacy Notice regularly to keep up-to-date.

How to contact us

For general enquiries, please contact Us by one of the following means:

• Email: support@pocketgeektechrepair.co.uk

• by post: PocketGeek® Tech Repair, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN

If you wish to exercise your rights as set out above, please submit your request here: www.assurant.com/dataprotection/eu

If you have a question about this policy, or the way your personal information is processed, please contact Us by email: dataprotectionofficer@assurant.com or by post: Data Protection Officer, Emerald Buildings, Westmere Drive, Crewe, Cheshire, CW1 6UN.

Effective Date: 9 January 2026